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Mattress Sanitising – when customer service is appreciated

September 23rd, 2007 · No Comments

One thing that often gets lost in larger organisations is one-on-one, prompt customer service. We do like to pride ourselves on providing that at dLook.

It’s especially nice when you get appreciative feedback from a customer, like Ian Hatch, who recently listed his Lithgow based mattress sanitising business on dLook.

HI,

NEVER BEFORE HAVE I RECEIVED SUCH GREAT SERVICE FROM AN INTERNET ADVERTISING COMPANY.

I have recently listed a premium ad for my Mattress sanitising Business. With 15 minutes of writing my initial ad, I was totally surprised to receive a phone call from one of your representatives “Theo”. Who went on to explain to me exactly what he would do, to complete my ad for me so it would show up in the pages of Google. Perhaps this may take several weeks. He said.

Here it is less than 48 hours later, and if I conduct a specific search for my business I appear as number 1. If I conduct a slightly less specific search, I appear as number 8, but still on page 1.

I do not completely understand Google and its concepts, but I think this is a fantastic result. Now all I hope for is that I start receiving the customers I desperately need, as fast and efficiently as your service.

Once again thanks for your help, and special thanks to Theo for his great effort. I just hope we can maintain this positioning or better and get the customers to roll in.

Kind Regards,

Ian Hatch.

Health Protect International.

Turning HYGIENE into PROFIT

Find Out More..

Eftpos and Credit Card facilities Available.

Health Protect International Lithgow

Ian, thanks again for your feedback – having happy customers means a lot to us.

Tags: advertising · google · testimonial

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